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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q19-Q24):

NEW QUESTION # 19
You are a Contoso, Ltd. dispatcher for Dynamics 365 Field Service application.
A technician's mobile phone is having difficulties, and the Field Service Mobile app will not open.
The technician is headed to a work site and needs directions.
How can you provide the technician with directions?

A. Click on Get Driving Directions from the Actions menu on the Schedule Board.
B. Click on Get Driving Directions from the Work Order record.
C. Click Geo Code from the Booking record.
D. Click Geo Code from the Work Order record.

Answer: A

NEW QUESTION # 20
You install the Field Service Solution and set up incident types. You create a work order that uses a primary incident type.
Which three pieces of information are populated on the work order? Each correct answer presents part of the solution.

A. services
B. actual duration
C. price list
D. service tasks
E. products
F. priority

Answer: A,D,E

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-work- order

NEW QUESTION # 21
You are setting up an agreement to schedule monthly work for a customer. The customer has a preferred start time for the work and a preferred technician.
On which entity should you enter the customer's preferences?

A. agreement
B. account
C. resource
D. booking setup

Answer: D

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements

NEW QUESTION # 22
You are implementing Dynamics 365 for Field Service.
Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company's site or during the middle of the day from an existing work order.
You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant.
What should you suggest?

A. Update the Resources Synchronization Timeout (in sec) setting within the Schedule Board Settings.
B. Update the Starting Location to Organization Unit within Schedule Board Settings.
C. Update the Load Default Filters on the Schedule Assistant.
D. Update the filter on the Scheduler core tool tips view.

Answer: D

Explanation:
https://learn.microsoft.com/en-us/dynamics365/field-service/universal-resource-scheduling-for- field-service

NEW QUESTION # 23
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.

Answer:

Explanation:

NEW QUESTION # 24
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